Livingston Parish
Technology Helpdesk

 Manager: Cory Reed 686-4329

MIS Department
WAN Department
Training Department
Help Desk Department
Technology Plan
Training Calendar
How To's
Acceptable Use Policy
E-Trust Antivirus for Home

The current procedures for Teachers are as follows:

If you have a problem with your computer try these steps:
(before you report the problem to the technology coordinator)

1. Restart the PC
2. When you restart make sure that you are logged in to the network.
   Do not log on at school "work station only" because you don't get security pushes.
3. verify that the virus protection is up to date
4. Always allow automatic updates to run until the process is complete. Failure to do so will cause problems!!
   You can leave automatic updates running on your computer overnight.

If this did not solve the problem, Report the problem to your school level technology coordinator as soon as possible, include the following information.

• LPSB tag #
• Dell ID #
• ip address of the computer.
• verify that the firewall is turned off
• room # where the computer is located
• problem description and or error message
• report any software that has been installed recently or other changes to your computer.

The current procedures for School Level Technology Coordinators are as follows:

Use School Dude to report problems/issues to the helpdesk@lpsb.org.anytime day or night.
Call the Helpdesk at 686.4329 from: 7:30-3:30 Monday-Friday

DO NOT email or call in issues to Technology Director, Sandra Brewer or her secretary, Susan McDonald unless you have worked the problem through the
HELPDesk with unsatisfactory results.